Oh So Play

Packaging and Shipping

Refunds, Packaging &Shipping

  • All our packaging is recyclable, biodegradable or compostable. We also often strip products of additional extraneous plastic packaging and either recycle or eco-brick it on your behalf. We urge you to re-use, recycle, or compost any packaging waste that you receive with your order. 
  • We are not responsible for damage incurred by the courier.
  • We use the courier guy to ensure your safety we will always send you tracking details.
  • Due to their size and bulk products by Oh So Play (PTY) LTD do not qualify for free shipping. Shipping will be calculated at check-out. 
  • Oh So Play (PTY) LTD uses uses different couriers dependant on your location, weight and size of order. You will receive an email with tracking details once your order has shipped.
  • Refunds will be considered if the product has been assessed and a new product replacement is not available. No refunds on wrong colours.
  • Oh So Play (PTY) LTD (learning tower, climbing frames and accessories) are made to order and have a lead time of 3 -4 weeks. Please factor this in when ordering to receive for a special event such as a birthday or Christmas.
  • We endeavour to ship out your order within 24 hours of receiving it. From this point, anticipate an additional 2 – 3 business days for delivery to main centres, and 5 – 7 days for outlying areas.
  •  All rights reserved @ohsoplay (PTY)LTD
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