Oh So Play

Shipping and Returns Policy

Shipping Information

Thank you for choosing Oh So Play! We are dedicated to providing you with a seamless shopping experience. Please take a moment to review our shipping policies to ensure a smooth delivery process.

Shipping Timeframe

  • Processing Time: Orders typically take up to 21 days to process before they are shipped. During this period, we carefully prepare and quality-check your items to ensure they meet our standards.

  • Shipping Time: Once your order has been processed, please allow additional time for shipping. Shipping times may vary based on your location and the shipping method selected during checkout.

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your package.

Returns and Exchanges

We understand that sometimes items may need to be returned or exchanged. Our aim is to make this process as simple as possible for you.

Return Timeframe

  • Return Window: You have up to 7 days from the date of delivery to initiate a return or exchange.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via info@ohsoplay.co.za within the 7-day return window.

  2. Provide Information: Please include your order number, the item(s) you wish to return or exchange, and the reason for the return.

  3. Receive Instructions: Our customer service team will provide you with instructions on how to return your item(s) safely.

Return Conditions

  • Items must be unused and in the same condition as received.
  • Original packaging must be included.
  • Please ensure that all tags and labels remain attached to the items.

Refund or Exchange

  • Upon receiving your returned item(s), we will inspect them to ensure they meet our return conditions.
  • Refunds will be processed within [number] days, and exchanges will be shipped promptly.

Contact Us

If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to contact our customer service team at info@ohsoplay.co.za. We’re here to assist you!

Oh So Play
[71 Carisbrook Street, Sydneham]
[South Africa]
Email Address: info@ohsoplay.co.za
Website: www.ohsoplay.co.za

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